FAQ

  • What is Embroidery digitising?

    Embroidery digitising converts artwork, logos, or designs into a digital file that embroidery machines can read. This file directs the machine on how to stitch the design onto fabric. We provide the best solutions for our projects all over the Uk with our office in Greenwich, London.

  • How do I place an order for embroidery digitising?

    Placing an order is simple! Just visit our Order Page, upload your design, and complete the required details. Our team will review your design and provide a quote.

  • What file formats do you accept for digitising?

    We accept the most common file formats, such as JPEG, PNG, BMP, PDF, and AI. You can also check the file formats that we support. If you contact us with a different format, we’ll work with you.

  • How long does it take to complete a digitising order?

    Typically, we complete most orders within 4-12 hours. If you have an urgent request, we offer rush services to meet your deadline.

  • Can you digitise complex or detailed designs?

    Yes! Our experienced digitisers can handle intricate and complex designs, ensuring high-quality results. We will work with you to make any necessary adjustments to achieve the best possible outcome.

  • What is your pricing structure?

    Our pricing depends on the complexity and size of the design. We offer competitive rates and provide a detailed quote before starting any work. You can request a quote on our Pricing Page.

  • Do you offer revisions if I’m unsatisfied with the digitised design?

    Absolutely! We offer free revisions to ensure you are satisfied with the final digitised file. Just let us know what changes are needed, and we’ll adjust.

  • What embroidery formats do you provide?

    We can provide digitised files in all major embroidery formats, including DST, PES, JEF, EXP, and more. You can also check the file format that we support. When placing your order, please let us know your preferred format.

  • Can I use the digitised file on any embroidery machine?

    Yes, our digitised files are compatible with most embroidery machines. When you place your order, be sure to specify the format of your machine.

  • What types of embroidery designs can you digitise?

    We can digitise various designs, including logos, school and workwear badges, logos, jackets, caps golf shirts and more. Whether it’s for corporate branding, fashion, or personal projects, we’ve got you covered.

  • Do you offer vector conversion services?

    Yes, we also offer vector conversion services. We can assist if you have a raster image that needs to be converted into a vector format for screen printing or other purposes.

  • Can you handle bulk orders?

    Absolutely! We can handle bulk orders efficiently while maintaining high-quality standards. Please contact us for special pricing on large orders.

  • Do I have 100% copyrights on my design?

    Yes, The images you gave for embroidery digitising or vector art services are not shared with anyone.

  • What payment methods do you accept?

    We accept all major credit and debit cards, as well as PayPal. All transactions are secure, ensuring your payment information is protected.

  • Do you offer bulk discounts for multiple orders?

    Yes, we offer discounts for bulk orders. If you have multiple designs or large orders, contact us to discuss custom pricing options.

  • How do I contact customer support?

    You can reach our customer support team via email or phone at 07466 440 362. We’re here to assist you with any questions or concerns.

  • What if I have a custom request not covered in your FAQs?

    No problem! Please contact us directly if you have a unique requirement or special request. We are happy to accommodate custom orders and provide personalised service.